The UK’s largest gas and electricity supplier (Centrica aka British Gas) has brought a ₤220M claim against system integrator, Accenture. The claim arises out of a large SAP-based billing implementation.  Centrica alleges it went badly wrong as Accenture breached its contract obligations.  In a November 2009 judgment, the High Court in England raises a number of points that are salutary for ICT suppliers and customers.  Included are contract drafting issues and the extent to which a supplier limits its liability under a typical clause excluding consequential loss.  On this last point, the dividing line between “consequential loss” (not recoverable) and direct loss (recoverable) would surprise many.