18th April 2008

The IT Contracts Forum will offer insights and provide strategies for improving IT contract deafting and management.

This will including insights and strategies on minimising disputes, the role of force majeure clauses in IT/communications related agreements, telecommunication and internet contracting and Service Level Agreements. It will also consider social media and the law.

 

9:10 - IT, Telecommunication and Internet Contracts (Michael Wigley)

It is a converging world. Rare is the IT contract that does not involve telecommunication or internet aspects.

• What are the additional issues and risks?

• What are the solutions?

• Are there particular contract issues?

 

11.10 - Outcomes-Focused Service Level Agreements (Stuart van Rij)

Service Level Agreements (SLAs) are a, if not “the”, key component in many IT and telecommunications deals. However, not all SLAs are created equal. Developing an effective SLA can be challenging. It requires the ability to step back and assess the “big picture” as well as the patience to dig down to the detail to make sure the metrics make sense and the businesses needs are captured.

• Preparing an “outcomes-focused” SLA

• Writing service descriptions

• Preparing service levels

• Common problems to avoid

 

For payment details and further information, please visit http://www.lexisnexis.co.nz

 

Date: Friday, 18 April 2008

Time: 12:00am - 5:00pm

Venue: James Cook Grand Chancellor Hotel, Wellington.

Please note: Payment must be received before admission. Group discounts available! Call 09 368 9502 for details.